Data deletion

What this covers

Defcor IT Systems ("Defcor", "we", "us") keeps the messages people send us so we can answer them. That includes:

• messages sent through the contact form or chat assistant on defcor.us;
• messages sent to our Facebook Page through Messenger, or to our Instagram account through Direct messages;
• the photos and files sent with those messages;
• the name, and the ID Meta gives us for you, that come with Facebook and Instagram messages;
• the notes our team made about the enquiry.

We never receive your Facebook or Instagram password. You don't sign in to anything of ours with Facebook, so there is no app access for you to remove.

How to ask

Use any of these:

• Email info@defcor.us with the subject "Delete my data". Tell us the name or account you messaged us from: your Facebook name, your Instagram username, or the email or phone number you used.
• Send "Delete my data" in a message to our Facebook Page or Instagram account, from the same account you used before.
• Call (409) 600-9998 and ask us to delete your messages.

We may ask one question to make sure the request comes from you.

What happens next

• Within 30 days, we delete your messages, the photos and files sent with them, your name and the Meta ID we hold for you, and the enquiry record built from them.
• We reply to confirm we have your request, and confirm again by email once it's done if you gave us an email address.
• If you're a client, we keep what the law or our agreement with you requires, such as invoices and signed agreements, and we tell you what we kept.

Deleting the conversation in your own Messenger or Instagram app removes it from your view only. It doesn't delete our copy, so ask us as above.

Questions

Email info@defcor.us or call (409) 600-9998. More about how we handle personal information: defcor.us/privacy-policy/.